FAQs

Welcome to the Customixa FAQs page. Here, we’ve answered the most common questions our customers ask about our handcrafted products, orders, shipping, returns, and more.

1. What makes Customixa products unique?

At Customixa, we specialize in handcrafted products made from high-quality materials. Each item is designed with attention to detail to combine style, durability, and everyday functionality. Our commitment to craftsmanship ensures every product is made with care.

2. Where is Customixa located?

Our main office and fulfillment center are located at:

3447 Upper 149th Ct West, Rosemount, MN 55068

We proudly serve customers across the United States through our online store.

3. How long does order processing take?

We typically process all orders within 2-3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7–10 business days.

Handling Time: 2-3 business days (Mon–Fri)
Transit Time: 5-7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

No. We offer a $5.00 flat-rate shipping fee on all orders.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

Return Period: 30 days from delivery date
Condition: Items must be new and unused
Return Method: By mail
Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.

7. How do I start a return or exchange?

To start a return or exchange:

Contact our support team at support@customixa.com with your order number and a brief description of the issue
Our team will provide step-by-step instructions to ensure a smooth process

Do not send items back without contacting support first.

8. What payment methods do you accept?

We accept a variety of secure payment options:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All payments are processed via encrypted, PCI-compliant gateways for security.

9. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact support@customixa.com immediately. Include your order number and photos of the item. We will resolve the issue promptly via replacement or refund.